Please contact support and provide them with the steps you are have attempted thus far.Īdditionally collect the following two things which will greatly assist technical support as they work your issue. If you have set a BIOS Admin password you will be prompted to supply the password. Reboot the system and repeat the steps above again but this time select the HP Firmware Pack (Q71) v01.06.03. Once the installation has completed a summary HTML should appear and tell you if the installation was sucessful. Under Operation, select Download SoftPaqs, extract files and install. Select your desired download location or leave as the default. Make sure it is selected (you might see that 1,2 or 3 downloads are listed on the Download button. Look at what is selected and you should see that SP93335 as the SoftPaq that needs to be installed. Depending on what has been installed there might be a few items selected as critical. Look at the Summary tab and you will see information about your system.Ĭlick on the Recommendations tab and look for the Intel Management Engine updates. Once you are inside HPIA, make sure the Analyze Image tab is selected and then press the Blue Analyze button. One you download and install HPIA it should laucn.

Business PCs, Workstations and Point of Sale Systems.

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Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Intel management engine firmware